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Onboarding: How to Complete a Profile in CRM

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Tab in CRMField in CRMDescription
GeneralFirst NameContractor Name
GeneralLast NameContractor Name
GeneralCompany #2Keystone Tax Solutions
GeneralPerson TypeType of client (Partner, ERO etc)
GeneralLead Source
GeneralOwner
GeneralBilling AddressCredit Card Pmt address. NOT OFFICE
GeneralPhoneMain contact number
GeneralEmailMain contact email
AddressOffice Address
Get StartedIssue with current provider/ software? Why are you looking?
Get StartedDo you have an EFIN?Federal Number to efile tax returns (Not needed to purchase software)
Get StartedDo you have a PTIN?Federal Nmber to prepare returns (Every client must have this number
Get StartedPrevious Software ProviderSoftware used before KTS
Get StartedWhat bank partner does your office use?Bank used for bank product
Get StartedHow many returns does your office file?
Get StartedHow did you hear about us?
Get StartedComments
Invoice/ Fee AddendumSales RepName of representative who completed sale of software to that particular client
Invoice/ Fee AddendumFREE SoftwareSome clients will qualify for free software, only select when necessary
Invoice/ Fee AddendumPackage TypePackage chosen by client
Invoice/ Fee AddendumPackage TotalTotal Package price
Invoice/ Fee AddendumEarly Bird (Sale Price)
Invoice/ Fee AddendumQuick Start Paid (Deposit)
Invoice/ Fee AddendumRemaining BalanceThe balance due after initial deposit
Keystone Fee BreakdownService Bureau$46 (Standard Price for all new) $43( for renewals from 2018 year) $99 (for customized package)
Keystone Fee BreakdownTransmission$24 (Standard Price) $36 (for customized package only)
Keystone Fee BreakdownBank Fee$39.95 (for partner) ERO Choice (Selectbfor all EROs)
Keystone Fee BreakdownTotal Per Return$109.95 (Standard for all new) $106.95 (renewals from 2018 year) $174.95 (customized package)
Keystone Fee BreakdownNon-Bank Product Per Return$25 (amount charged when a bank product is not used
Keystone Fee BreakdownRebate Tier (Contract): OfficeRebate based on package choice
Keystone Fee BreakdownRebate (Contract): Audit Protection$25 (amount paid to partner for each AP sold)
UpchargesUpcharge: TransmissionAmount an ERO decides to upcharge for transmission fee
UpchargesAP Add OnThe amount the ERO wants to charge for audit protection ($10 increments)
Rebate Calculations (Funded BP & AP)Payout Date: BP RebateDate client bank product rebate was paid out
Rebate Calculations (Funded BP & AP)Rebate Tier FUNDED 19-20 (Bank / Contract)*Rebate per contracts
Rebate Calculations (Funded BP & AP)Rebate Payout 19-20 FUNDED (Bank / Contract)Amount of rebate payout
Rebate Calculations (Funded BP & AP)Payout Date: Contract Rebate 19-20Date rebate was paid out
Rebate Calculations (Funded BP & AP)Payout Date: AP RebateDate client audit protection rebate was paid out
Rebate Calculations (Funded BP & AP)AP Rebate Product Count 19-20Number od AP sold by client
Rebate Calculations (Funded BP & AP)AP Rebate Payout 19-20Amount client received for AP rebate
Rebate Calculations (Funded BP & AP)Payout Date: Transmission UpchargeDate Transmisison rebate paid out
Rebate Calculations (Funded BP & AP)Rebate: Transmission Upcharge Product CountNumber of bank product with tansmission upcharge
Rebate Calculations (Funded BP & AP)Rebate: Transmission Upcharge PayoutTotal amount paid out
Rebate Calculations (Funded BP & AP)Rebate Tier FUNDED 18-19 (Bank / Contract)***Refer to above Rebate information
Rebate Calculations (Funded BP & AP)Rebate Payout 18 – 19 FUNDED (Bank / Contract)Refer to above Rebate information
Rebate Calculations (Funded BP & AP)AP Rebate Product Count 18-19Refer to above Rebate information
Rebate Calculations (Funded BP & AP)AP Rebate Payout 18-19Refer to above Rebate information
Rebate Calculations (Funded BP & AP)Bank Rebate Payout 17 – 18Refer to above Rebate information
Bank Product Count (Year End)Funded BP: 4/30/2020Refer to above bank product information
Bank Product Count (Year End)Non BP 4/30/2020Refer to above bank product information
Bank Product Count (Year End)Funded BP: 5/1/2019Refer to above bank product information
Bank Product Count (Year End)Non BP 5/1/19Refer to above bank product information
Bank Product Count (Year End)Funded BP: 12/31/2018Refer to above bank product information
Bank Product Count (Year End)Funded BP: 5/1/2018Refer to above bank product information
Loan: Office Start UpLoan AmountAmount of Start up loan. (Loan borrowed to start up business/only for select clients)
Loan: Office Start UpLoan DateDate KTS received funds
Loan: Office Start UpFundedDate client was paid out
Forfeit FundsForfeit 4.30.2020The amount the office has forfeited
Forfeit FundsFile Status at ForfeitNumber of files client was missing at the time of forfeit
Forfeit FundsForfeit Funds to ReleaseFunds to release if found that client submiited documents in time after investigation
Forfeit FundsHolds to ReleaseAMont of funds taht are in hold ( Hold could be due to not confirming bank)
Forfeit FundsPrior Forfeit Amount PaidPrior year hold amount
Forfeit FundsPrior Forfeit Subtotalprior year forfeit total
Forfeit FundsPrior Remaining Forfeit Due
Admin > Application/ ContractContract DateThe date you send the contract out
Admin > Application/ ContractBusiness Name: SoftwareBusiness Name to headline software
Admin > Application/ ContractSplitPackage Split
Admin > Application/ ContractSplit APartner Split
Admin > Application/ ContractSplit BKeystone Split
Admin > Application/ ContractAudit ProtectionThe amount the partner(Not ERO) receives for each Ancillary product sold/Standard $25
Admin > Application/ ContractEFIN 1The initial EFIN to set up office
Admin > Application/ ContractEFIN 2Only required if the first EFIN need to be changed for any reason.
Admin > Application/ ContractEFIN: Prior YearOnly needed if a different EFIN was used he prior year
Admin > Application/ ContractPTINPreparer Tax Identification Number/ This is requried to process federal returns
Admin > Application/ ContractEINEmployer Identification Number? Identifies the business with the IRS and fund on EFIN Summary
Admin > Application/ ContractIRS Tracking #Number that is associated with EFIN number. Can be found at the top of the EFIN summary
Office TrackerContract StatusIdentifies if the client has paid or submitted docments to start onboarding process
Office TrackerDocumentsIdentifies whether the documents have been printed or not
Office TrackerEFINSelect if client is an ERO or “X” if they are a partner
Office TrackerCompletedThis identifies if the client has submiited all documents and payments to start account set up
Office TrackerNotes
Office Bank UsageBank Product Use in OfficeSelect whether or not the client is a bank product user
Office Bank UsageBank PartnerThe bank the cleint uses (all partners will use Refund Advantage, EROs chose their own bank
Office Bank UsageBank App StatusSelect the status of the bank application
Office Bank UsageBank App SubmittedDate bank application was submitted
Office Bank UsageBank SubUser NameUsername created by KTS once bank app is approved (for partners only)
Office Bank UsageBank SubUser PasswordPassword created by KTS once bank app is approved (for partners only)
Office Bank UsageBank Tracking NumberTracking number to track bank product shipment (comes from refund advantage, partners only)
Office Bank UsageBank SubUser Name 2Only needed if a client has a secone EFIN
Office Bank UsageBank SubUser Password 2Only needed if a client has a secone EFIN
Loan ApprovalLoan Loss Rate %The percentage of loan loss per office
Loan ApprovalPre ACK ApprovedWhether office has been approved for pre ack loans for the current year by the bank
Software & My Account Log InKTS UsernameSoftware login created by KTS
Software & My Account Log InKTS PasswordSoftware password created by KTS
Software & My Account Log InMobile APP LinkCopied and pasted from My Account (bank portal for submitting bank apps)
Software & My Account Log InMyAcct UsernameUsername created by KTS for EROs only
Software & My Account Log InMyAcct PasswordPassword created by KTS for EROs only
Software & My Account Log InOffice & My Acct Set Up By:KTS Rep that set up accont
Direct DepositTest Direct Deposit SentDate test deposit was sent
Direct DepositChecking or SavingsType of bank acocunt
Direct DepositDD Rounting #
Direct DepositDD Account #
Direct DepositDD Set UpSelect if direct deposit is a SSN or EIN
Direct DepositAcct Type: Individual SSNType SSN if client is using social for dd payments
Direct DepositEIN (Payroll)Type EIN if client is using EIN for dd payments
Direct DepositBusiness Name (Payroll)Business name if using EIN
Direct DepositDirect Deposit Confirmed?Select if client has confirmed their dd
ADMIN ONLY Log InADMIN My ACCT Log InOnly used for ERO acocunt set up. Our login to access admin settings
ADMIN ONLY Log InADMIN My ACCT Password
ADMIN ONLY Log InBank ADMIN UsernameAdmin login for Partner accounts.
ADMIN ONLY Log InBank ADMIN Password
ADMIN ONLY Log InBank ADMIN Username 2Only needed if second EFIN is assigned to office
ADMIN ONLY Log InBank ADMIN Password 2

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